招聘日期 : 2008-10-08 ～ 2008-12-07

工作性质：全职

工作地点：北京

工作经验：一年以上

岗位名称：调度Customer Service Dispatch

招聘人数：1人

学    历：大专

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外语要求：英语/熟练

：：要求及待遇：：

职位描述及要求：
Job Description:
-Dispatch service engineers and coordinate required resources such as service parts
-Set dispatch priorities according to customer needs; service contract, account type and special sales situation.
-Proactively arrange scheduled services for service contract customer and key accounts.
-Be knowledgeable about products to answer all customer enquiries.
-Coordinate between customer, service part warehouse, service team and sales team
-Identify & respond to customer service inquires either direct or through Call Center. Provide a client focused first point of contact to answer customer inquires and process customer request accordingly.
-Provide resolution for non- technical customer inquires, provide information for customer services. This includes fulfilling service or consumable parts, service quote, delivery date and related inquires.
-Communicate service confirmations to customer
-Collect and provide proper customer data and information for account set up and maintenance.
-Various other duties as requested by the department manager

Key Metrics:
-Effective communication with customer and internal organization.
-Good teamwork
-Timeliness follow up with customer request and internal inquiries
-Optimized assignment of engineer workload and required service part.
-Customer satisfaction by feedback and CAS survey
Qualifications:
-Must have
-College degree in business administration or international trade.
-Customer service attitude and experience
-Self motivated and result oriented
-Detail oriented and well organized.
-Fast learning
-Strong written and oral communication for both English and Chinese
-Good to have
-Extensive customer service experience will be preferred
-Engineering degree will be preferred
-SAP experience is a plus

[该公司其他职位] [收藏该职位] [E-mail 给朋友]

Thermo Fisher Scientific (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual sales of more than billion, we employ 30,000 people and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings.

Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in scientific research, safety, healthcare and science education.

To extend our business growing in China , we are now seeking self-motivated, energetic individuals to fill the following vacancies:

We'll offer excellent benefits, competitive salary, dynamic working environment, and opportunities for growth. If you feel you are able to meet the exciting challenges working in this demanding high tech industry, plz send your resume to us.
You're also welcomed to visit our web.

Thermofisher Scientific
Analyze·Detect·Measure·Control tm 

公司网址：www.thermo.com.cn
公司地址：新金桥路 27 号 6 号楼
邮政编码：201206