招聘日期 : 2008-05-19 ～ 2008-07-18

工作性质：全职

工作地点：北京

工作经验：三年以上

岗位名称：Ocean Customer Service Supervisor(海运客服主管）

招聘人数：不限人

学    历：大专

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外语要求：英语/熟练

：：要求及待遇：：

职位描述及要求：
PRINCIPAL DUTIES AND RESPONSIBILITIES:

·        To take all incoming calls from customers, facilitate, coordinate or give direct responses as required.

·        Take shipment booking from customers

·        Coordinate with operations to arrange for shipment pick up

·        Communicate customers’ requirements to operations for any special handling such as COO certificates/ fumigations/ special license application/ additional packaging for shipments if applicable

·        Disseminate agreed/ required due dates of shipments upon booking from customer to operations/ sales

·        To send customized shipment pre-alerts as specifically required by customers as agreed by operations and sales during set up (Generic shipment pre-alerts are still required to be sent by operations)

·        Follow up for orders from customers with from SOP to POD. Pro-active notification to customers as and when there is an updating and changes to the status.

·        Monitor and ensure GSU updates are completed and entered timely by operations team

·        Manage and follow up with destination for destination milestones and the timely update into GSU

·        Generate customer specific reports in their requested format

·        Monitor incoming shipments and investigate with origins on any current/ potential delays

·        Pro-actively update customers and business owners of shipment issues/ discrepancies/ delays

·        Organize independent/ 3rd party surveys for damaged/ pilfered shipments on behalf of customer/ their appointed agents if any as requested, and our operations team

·        Coordinate with operations on the release of documents to agents/ customers if shipments are to port

·        Follow up with operations to ensure shipments get out for delivery timely

·        Check GSU to ensure that all the mandatory milestones are updated within the set timeframe

·        Create simplified/ local work instructions for both CS and operations to follow based on SOP by Account Owners

·        Respond to ad-hoc rate requests direct from customers by coordinating with sales on the rates to propose. This will include following up with the sales team to ensure that a sales representative is appointed to take over the customer.

·        Take customers feedbacks/ complaints, documenting the same in the record and escalating to the Supervisor for advice and resolution.

·        Maintain issue logs for accounts handled and ensuring all issues are attended and responded to timely with proper documented evidence.

·        Ensure that all existing customers requirements as notified to CS directly by the customers, will be disseminated to Ops, Sales and management and will be adhered to by them.

·        Attend relevant customer meetings as required of the business, with the presence of the CS Manager, Sales or Account Managers.

·        Provide feedbacks or intelligence with relevance to the accounts handled, with customer retention in mind.

·        Any other ad-hoc customer service related activities as and when assigned by the Supervisor or Manager.

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Overview

CEVA Logistics is recognized by its customers for superior supply chain management processes that make their business flow. As a leading global logistics company, we provide end-to-end design, implementation and operation of logistics solutions in contract logistics, freight forwarding, distribution management and transportation management for large and medium-sized national and multinational companies.

CEVA combines the heritage of two great companies, TNT Logistics and EGL Eagle Global Logistics, which merged in August 2007. We employ more than 52,000 people and operate an extensive global network with facilities in over 100 countries worldwide. We operate 614 warehouses around the globe summing a combined space of approximately 8.6 million square meters.


History

The origin of our freight management business is with EGL, which was founded in Houston , Texas in 1984 as EagleUSA Airfreight. After experiencing strong and rapid growth in the early 1990's, the Company initiated a public offering in 1995 and began trading on the NASDAQ Stock Market.
In 1997, the Company began its international focus and by 2000, EGL was recognized as a global force in the industry with operations in more than 100 countries. To properly reflect the expanded transportation and logistics services, shareholders approved the name change of the Company to EGL Eagle Global Logistics.

Purchased the company and merged it with CEVA Logistics. EGL now operates under the CEVA brand name.


Career

CEVA attracts skilled, motivated people, then gives them the opportunities to develop further.

We use the Investors in People (IiP) standard, a recognized program for training and developing individuals to achieve business goals. With IiP accreditation in several countries, we are working toward full accreditation across our global business.

The passion of our people and our investment in them means you get an empowered workforce committed to your success.


Making Business Flow


Website: www.cevalogistics.com

公司网址：www.cevalogistics.com
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